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Q:
How Should I prepare my files?
A:If this is your First order we recommend ordering a low volume to
be sure color and quality of your art are acceptable. All files should
be saved in a PC compatible format with the proper extensions. They
should be in CMYK and no less then 600 DPI.
Acceptable formats are Illustrator, Photoshop, Freehand, PowerPoint,
Publisher, Fireworks, PageMaker,
TIF, JPG, GIF,PDF or
MS Word (Not Recommended).
All fonts must be converted to outlines (if you are sending an illustrator
file) or emailed to us if useing a program where converting to outlines
is not possible. Otherwise we are not responsible for incorrect fonts
being printed.
If your artwork contains a photograph the quality will be higher on
a polypropylene label verses a paper one.
Do NOT save or export your artwork with
anti-aliasing.
We also recommend you Do NOT use:
Gradients
Extremely small type
Neon colors
Revese text with thin or small type (i.e.
colored background with white type)
Photographs
of people or water
Process color
printing combines different percentages of cyan, magenta, and yellow
ribbon to create all other colors. Any color that does not
contain 100% or 0% of each ribbon will be printed with a dot pattern
(dithering or Halftoning). If a color is printed with 100% or
0% of each ribbon, it is considered to be fully saturated.
Always be sure to examine the CMYK values of your colors in particular
when requiring a shade of blue.
If cyan is 100% any value of magenta over 55% will produce purple
not blue. When using programs like Microsoft word the default blue
will come out purple we suggest changing to 57 red 178 green 255 blue
in RGB.
Please
Note: Although you can use the CMYK sliders to adjust
process colors in PhotoShop and Illustrator, after following the
Color Setup procedure, you must still use the RGB sliders for
fully saturated colors.
Process color
printing is used if the application requires many colors on each label
and/or process images with Halftoning.
Here are all the
fully saturated colors that can be printed with their RGB values.
255=100%
|
R
|
G
|
B
|
| CYAN |
0 |
255 |
255 |
| MAGENTA |
255 |
0 |
255 |
| YELLOW |
255 |
255 |
0 |
| RED |
255 |
0 |
0 |
| GREEN |
0 |
255 |
0 |
| BLUE |
0 |
0 |
255 |
| BLACK |
0 |
0 |
0 |
Here are all
the fully saturated colors with their CMY values.
|
C
|
M
|
Y
|
| CYAN |
100% |
0 |
0 |
| MAGENTA |
0 |
100% |
0 |
| YELLOW |
0 |
0 |
100% |
| RED |
0 |
100% |
100% |
| GREEN |
100% |
0 |
100% |
| PURPLE |
100% |
100% |
0 |
| BLACK |
100% |
100% |
100% |
Q:What
is your typical lead time?
A: Our
typical lead time is 3 - 4 bussiness days if all items are in stock.
Q:How
do I get a registered bar-code?
A: Barcodes are issued and controlled by the Uniform Product Code
Council. You can contact them at (937) 435-3870 and for a fee they
will issue your company a set of numbers which can be used for your
product barcode. We can then use this number to produce barcode artwork
for your label. Here is a diagram showing how the UPC system works.
Q:Where
can I find laws about labeling my products?
We are
not experts on specific labeling laws regarding individual product.
We strongly suggest that you research requirements for your product
and that your labels are in line with any and all laws.
For
most labeling requirements we refer people to the FDA at www.fda.gov
The FDA regulates Food, Drugs, Medical Devices, Biologics, Animal
Feed and Drugs, Cosmetics, and Radiation-Emitting Products.
More Specific links can be found below:
Food
& Dietary Supplements
http://www.cfsan.fda.gov/~dms/flg-toc.html
Cosmetics
http://www.cfsan.fda.gov/~dms/cos-lab1.html
Q:What
is your minimum order?
A: In most cases the minimum number of labels we will print is 40.
Q:Can
you print sizes not listed on your website?
A: Yes, we can print many other sizes.
In Spot color the minimum order for sizes not listed on the website
is 500 labels.
In Process color the minimum would be 1000 labels.
Q:Can
you print anything other then labels?
A: In fact we do print just about anything you may need including
Flyers,
Business cards, Letterhead, Folders, Postcards, Invitations, Announcements,
Bumper stickers, Stamps and Magnets
Q: Can I get samples?
A: Upon Request we will send samples.
Q: Can I get a proof?
A: proofs are available for $25 per design.
Q:
Is it safe for me to use my credit card? Is your site secure?
A:
Yes. Our site is equipped with Secure Socket technology.
If you access the Simply Labels site using a secure browser
such as Netscape or Internet Explorer, personal data you send us
(name, company name, email address, credit card information, etc)
is encrypted during the transmission process and can only be
decoded by Simply Labels.
Q:
How can I find out about the status of my order?
A:
You can call customer service at 203-936-8430 between
the hours of 9 a.m. EST and 5:00 p.m. EST.
Q:
What If I’m not satisfied with my purchase?
A:
Sorry all sales are final. Machinery may be returned within 30 days
of purchase.
Q:
Can I order if I live outside the United States?
A:
We curently only ship to the US and Canada.
Q:
What type of payment do you accept online?
A:
We accept Visa, Mastercard, Discover, American Express, or Money Orders.
Q:
What if I can’t find answers to my questions here?
A: You can call customer service at 203-508-1210 between the
hours of 9 a.m. EST and 5:00 p.m. EST.
They will be able to answer any other questions you may have.
Q:
How will my order be shipped?
A:
All shipments are made F.O.B. our plant. Orders are
shipped via UPS. Shipping and handling charges will be added to your
order. Once
your online order is shipped, you will be E-mailed your tracking
number.
Q: What is your warranty policy?
A:
All items sold by Simply Labels LLC. reflect their current standards
and specifications. Each item described herein is not necessarily
suitable for every kind of use. SELLER MAKES NO WARRANTY THAT THE
GOODS DESCRIBED HEREIN ARE FIT FOR ANY PARTICULAR PURPOSE. All warranties
expressed or implied, including any warranty of merchantability and
fitness for a particular use, are expressly disclaimed. You should
always TEST your product prior to use.
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